Service

Damaged Shipment

All shipments should be opened immediately upon receipt for inspection for concealed damages. If concealed damage is discovered, hold the shipping container and packaging materials and immediately request that the carrier make an inspection. If you find damage or shortages, do not accept the shipment until the carrier makes a notation on your delivery receipt or freight bill. All requests for inspection must be made to the carrier within 15 days of receipt of shipment. All claims for damages must be made against the carrier.

Paddle Service

If your paddle needs to be returned under warranty or if an out of warranty repair is needed, let us know by sending us an email at info@aroostookpaddle.com. We will send you a return email with instructions and shipping information.